4999app
Privacy Policy
At 4999app, protecting your personal information is a fundamental part of how we operate. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used, and the rights you hold as a player based in Bangladesh. We are committed to full transparency in every aspect of our data practices.
Information We Collect
4999app collects personal information from you through several channels — primarily through the account registration process, your ongoing use of the Platform, your interactions with our customer support team, and the technical data generated automatically when you access our services. The specific categories of data we collect are described in detail below.
We are committed to the principle of data minimisation: we collect only what is genuinely necessary for the purposes described in this policy, and we regularly review our data collection practices to ensure no unnecessary data is retained.
| Category | Specific Data Points | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, National Identity Card (NID) number, passport number (where provided), photograph for KYC verification | Registration form, KYC document upload |
| Contact Data | Email address, Bangladeshi mobile number, residential address (district, division, postal code) | Registration form, account settings updates |
| Financial Data | bKash / Nagad / Rocket / Upay account reference numbers, transaction history, deposit and withdrawal amounts in BDT, bank account details (where bank transfer is used) | Payment processing flow, transaction logs |
| Gaming Activity Data | Bet history, game session durations, wager amounts, winnings and losses, bonus usage, responsible gaming tool activations | Platform activity monitoring |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, time zone (Bangladesh Standard Time), session timestamps | Automatic collection via server logs and cookies |
| Communications Data | Live chat transcripts, email correspondence, support ticket content, survey responses | Customer support interactions |
| Marketing Preferences | Opt-in / opt-out status for email and SMS promotional communications, preferred game categories, language preference | Account settings, marketing consent records |
Special Category Data: 4999app does not intentionally collect special category data as defined under applicable data protection principles — including racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data — except where a player voluntarily discloses health-related information in the context of a responsible gaming self-exclusion or support request. Where such information is received, it is treated with the highest level of confidentiality and used solely to provide appropriate support to the player concerned.
Data from Third Parties: 4999app may receive limited identity and fraud-screening data from third-party identity verification providers as part of the KYC process. This data is used solely to verify your identity and assess fraud risk, and is not shared further or used for any other purpose.
Children's Data: 4999app does not knowingly collect any personal data from individuals under the age of 18. If we discover that personal data has been collected from a person under 18, we will delete it immediately and close the associated account. If you believe a minor has registered on our Platform, please contact us at [email protected] without delay.
How We Use Your Data
4999app processes your personal data only for specific, legitimate purposes. Each processing activity is grounded in a lawful basis — either performance of a contract (delivering the services you have requested), compliance with a legal obligation, protection of our legitimate business interests, or your explicit consent where required. The primary purposes for which we use your data are described below.
Data Sharing and Disclosure
4999app does not sell, rent, or trade your personal data to any third party for commercial gain. We share your data only where it is strictly necessary to deliver our services, fulfil a legal obligation, or protect the safety and integrity of the Platform. Every third-party partner with whom we share data is bound by contractual obligations to process that data only for the specified purpose and to maintain appropriate security standards.
| Recipient Category | Purpose of Sharing | Data Shared |
|---|---|---|
| Payment Providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) | Processing deposits and withdrawals in BDT | Transaction amounts, account reference numbers, player name |
| Identity Verification Providers | KYC and age verification compliance | Name, date of birth, NID / passport number, uploaded documents |
| Game Providers (Pragmatic Play, Evolution, NetEnt, Microgaming, Spribe, Ezugi, Habanero) | Delivering certified game content and RNG-verified outcomes | Session token, player ID (anonymised reference only) |
| IT Infrastructure and Cloud Providers | Hosting, data storage, and platform operations | All account and technical data (stored encrypted) |
| Analytics Providers | Aggregated Platform performance and usage analysis | Anonymised, non-identifiable technical and behavioural data only |
| Legal and Regulatory Authorities | Compliance with legal obligations, anti-money-laundering requirements, or court orders | As required by the specific legal obligation or order |
| Fraud Prevention Agencies | Detecting and preventing fraud, money laundering, and bonus abuse | Transaction patterns, IP data, device identifiers (non-sensitive) |
International Transfers: Some of our technology and game provider partners may process data on servers located outside Bangladesh. Where such transfers occur, 4999app ensures that appropriate contractual safeguards are in place to protect your data to a standard equivalent to that which applies within Bangladesh. We will not transfer your personal data internationally unless such safeguards are confirmed.
Business Transfers: In the event that 4999app undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, you will be notified in advance via email or an in-platform notification, and your data will continue to be processed in accordance with this Privacy Policy unless you are informed otherwise.
Disclosure to Protect Rights: 4999app may disclose your personal data where it reasonably believes that doing so is necessary to enforce these Terms & Conditions, protect the safety of any person, prevent fraud or illegal activity, or respond to a government authority request that is lawfully made. Any such disclosure will be limited to the minimum amount of data necessary for the stated purpose.
Cookies and Tracking
4999app uses cookies and similar tracking technologies on its Platform to ensure the site functions correctly, remember your preferences, and understand how players navigate through our content. A cookie is a small text file placed on your device by a website when you visit it. Cookies do not contain executable code and cannot access other files stored on your device.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintain your login session, remember your account preferences, enable secure page-to-page navigation, and support core Platform functionality. Cannot be disabled without breaking the site. | Session / up to 30 days |
| Functional Cookies | Remember your language preference, display settings, and game lobby filter choices to personalise your experience across visits. | Up to 12 months |
| Analytical Cookies | Collect anonymised data about how players use the Platform — pages visited, time spent, navigation paths — to help us improve layout, performance, and content relevance. | Up to 24 months |
| Security Cookies | Detect suspicious login activity, prevent cross-site request forgery (CSRF), and protect against automated bot activity on your account. | Session |
Third-Party Cookies: Game provider integrations (including Pragmatic Play, Evolution Gaming, Spribe, and others) may set their own session cookies for the purpose of running game content within the Platform. These cookies are governed by the respective provider's privacy policy and are strictly limited to game session functionality. 4999app does not permit third-party advertising networks to set tracking or profiling cookies on the Platform.
Do Not Track (DNT): Some browsers transmit a "Do Not Track" signal to websites. At present, there is no universally accepted standard for how websites should respond to this signal. 4999app acknowledges DNT signals but currently applies its standard cookie policy uniformly. We will update this section if an accepted standard is adopted.
Local Storage and Similar Technologies: In addition to cookies, 4999app may use browser local storage to retain lightweight preference data on your device. This data is not transmitted to our servers unless you actively initiate an action (such as logging in or placing a bet). You can clear local storage data through your browser's developer tools or by clearing your browser's site data.
Data Security
4999app employs a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security practices are reviewed and updated regularly to reflect the evolving nature of cyber threats. The key safeguards in place are described below.
- SSL/TLS encryption on all data in transit
- AES-256 encryption for data at rest in our databases
- Multi-factor authentication options for player accounts
- Automated intrusion detection and alerting systems
- Regular penetration testing by independent security specialists
- Segmented network architecture to contain potential breaches
- Role-based access controls limiting data access to authorised staff
- Mandatory data protection training for all employees
- Confidentiality agreements for all contractors and partners
- Documented data breach response procedures
- Regular internal audits of data access logs
- Dedicated data protection point of contact within the company
Data Breach Response: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 4999app will notify affected players without undue delay. Notification will be made via the email address registered to your account and will include a description of the nature of the breach, the categories of data affected, the likely consequences, and the measures we have taken or propose to take in response.
Your Role in Account Security: While 4999app takes extensive measures to protect your data at the platform level, account security is a shared responsibility. You are responsible for keeping your login credentials confidential and for ensuring that no one else has access to your registered mobile number or email account. 4999app will never request your password via email, live chat, or telephone. If you receive any such request, treat it as a phishing attempt and report it to our support team immediately.
Vulnerability Disclosure: If you discover what you believe to be a security vulnerability in the 4999app Platform, we encourage you to report it responsibly to our security team at [email protected] before making any public disclosure. We are committed to investigating all credible reports and responding promptly. Please note this email address is displayed as plain text and is not a clickable link.
Your Privacy Rights
As a player using the 4999app Platform, you hold a set of rights with respect to your personal data. 4999app is committed to honouring these rights promptly and without unnecessary obstacles. To exercise any of the rights listed below, please contact our support team at [email protected] with your account details and a description of your request. We will respond within thirty (30) calendar days, Bangladesh Standard Time.
Data Retention
4999app retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our data retention periods are set with reference to legal obligations, regulatory requirements, and the practical needs of our compliance and dispute resolution processes. The table below summarises the key retention periods applied to different categories of data.
| Data Category | Retention Period | Rationale |
|---|---|---|
| Identity and KYC Documents | 5 years from account closure | Anti-money-laundering compliance and legal record-keeping obligations |
| Financial Transaction Records | 5 years from the date of transaction | Financial regulatory requirements and dispute resolution |
| Gaming Activity Logs | 2 years from last session | Responsible gaming monitoring, bonus integrity, and dispute resolution |
| Customer Support Records | 3 years from ticket closure | Quality assurance, follow-up support, and complaint history |
| Marketing Consent Records | 3 years from consent withdrawal | Evidence of lawful basis for past communications |
| Technical and Log Data | 12 months from collection | Security monitoring, fraud detection, and platform diagnostics |
| Cookie and Analytics Data | Up to 24 months from collection | Platform improvement and performance analysis |
| Closed Account Data (general) | 5 years from account closure | Legal compliance, fraud prevention, and re-registration checks |
Secure Deletion: Once a retention period has expired and there is no legal basis for continued processing, 4999app will securely delete or irreversibly anonymise the relevant personal data. Deletion is carried out using industry-standard secure erasure methods to ensure that deleted data cannot be recovered or reconstructed.
Responsible Gaming Retention: Where a player has activated a self-exclusion tool or raised a responsible gaming concern, relevant account and interaction data may be retained for a longer period than the standard schedule to ensure that the player cannot circumvent their own self-exclusion and to support any future welfare-related enquiries. This extended retention is in the interest of player safety and is consistent with responsible gaming best practices.
Anonymisation: In some cases, rather than deleting data entirely, 4999app may anonymise it so that it can no longer be linked to any identifiable individual. Anonymised data may be retained indefinitely for aggregated research, platform analytics, and historical reporting purposes, as it no longer constitutes personal data under applicable data protection principles.
Contact and Complaints
4999app takes all privacy-related enquiries seriously and is committed to resolving any concerns you may have about the way your personal data is handled. If you have a question, concern, or formal complaint regarding this Privacy Policy or our data practices, please use the contact details below. We ask that all formal privacy enquiries be submitted in writing so that we can maintain an accurate record and provide you with a thorough written response.
Contact Method: All privacy-related correspondence should be directed to our support team. Our contact email address is [email protected] — this address is displayed as plain text only and is not a clickable link. When contacting us, please include your registered account username, the nature of your enquiry, and any relevant details that will help us locate the specific data or interaction you are asking about.
Response Timeframe: 4999app aims to acknowledge all privacy enquiries within two (2) business days and to provide a substantive response within thirty (30) calendar days, measured in Bangladesh Standard Time (UTC+6). Where a request is particularly complex or involves a large volume of data, we may require up to an additional thirty (30) days, in which case we will inform you of the extension and the reason for it within the initial thirty-day window.
Escalation: If you are not satisfied with our response to your privacy complaint, you may escalate the matter by writing again to the same support address and requesting that your complaint be reviewed by a senior member of our data management team. We will treat any escalated complaint as a priority and aim to provide a final position within fifteen (15) business days of the escalation request being received.
Policy Updates: 4999app reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will notify registered players via email and display a prominent notice on the Platform for a minimum of fourteen (14) days before the updated policy takes effect. The effective date at the top of this policy will always reflect the date of the most recent revision. Continued use of the Platform after the effective date constitutes your acknowledgement of the updated policy.
Your Data Is Safe With Us
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